A gal was searching on line for an authorized Miele vacuum cleaner repair center in Buffalo Grove. Google directed her to Kritz Vacuum & Allergy Relief in Highland Park as her closest option. When she arrived she told us her Miele vacuum cleaner is not turning on. We performed an estimate and confirmed the Miele vacuum has no power. We determined the reason her Miele vacuum is dead is due to a bad plug. We replaced the plug and sent her home with a working Miele vacuum cleaner in Buffalo Grove.