A lady drove from Libertyville to have her Miele vacuum cleaner repaired at Kritz Vacuum in Highland Park. When she arrived she reported that the Miele vacuum is not working. We asked more questions which revealed that the Miele vacuum cleaner is not picking up on carpet. We quickly determined the reason her Miele vacuum is not picking up is due to a bad belt. We replaced the Miele belt and sent her home with a working Miele vacuum cleaner in Libertyville.