Today we had our customers college aged daughter bring in her Bissell vacuum because it was kicking out more dirt then it was picking up. This Bissell Bagless Vacuum was purchased last August before she went to school and has a 1 year warranty. The bad news was that the repair was not covered under Bissells warranty. The good news, it was a belt that cost just $5.40 and we waived our normal charge since her father is our customer...and now she is too.