Our long time Miele Vacuum customers form Highland Park brought in their 6 year old Miele due to poor pick up and getting the cord was getting hot. We removed a nasty clog, changed the filter and replaced the cord...and all is good. Back to the customers home for another 6 years of trouble free service. The best part, according to our customer, "no charge for the service" they only paid for the filter. Did you know, when you buy a vacuum from Kritz Vacuum, you NEVER pay for service.