Today our long time customers fro Evanston brought in there Miele vacuum for poor pick up and a burning smell. It took just to 2 hours to diagnosis & repair their vacuum. We found that there was a bunch of hair caught on the brush roll, which caused the burning smell and that their filters were clogged. The really good news, since they bought the vacuum form us, the service was performed at NO CHARGE, they only paid for a new filter. Another happy customer.