Today our customers form Highland Park brought in their Miele Vacuum with no pick up. We determined that this customer was using a dry carpet powder on their rugs to clean them. These dry carpet powders are very damaging to residential vacuums and are best used with a shop vac or NOT at all. This customer bought their Miele Upright Vacuum from Kritz Vacuum & Allergy Relief so we were able to remove the clogs, clean the vacuum and get it back to our customers in under an hour!!! at NO Charge!!! The moral of this repair story; Buy your Miele vacuum from Kritz Vacuum and never worry about paying for service...and do not use dry carpet powder!