Our customers from Deerfield IL brought in their 17 year old Kirby Vacuum with no power, broken wheels and bad smell. We performed our FREE estimate and determined that it had been dropped which broke the chassis, which in turn broke the wheels and created other internal problems. We gave our customers their estimate and suggested that they replace this Kirby Ultimate G with a completely refurbished Kirby Ultimate G that we have on sale. They opted for the refurbished Kirby Vacuum with our warranty.