Yesterday our customer form Highland Park brought in their Miele C2 Electro vacuum, which they bought form Kritz Vacuum 364 days ago, that would not turn off. Yep, that is an unusual problem we do not see often, a Miele vacuum that does not turn off. The super good news, parts were in stock and the repair covered under warranty...NO CHARGE!!! We also performed a complete cleaning and tune up at no charge and now the Miele C2 Electro is back in action.