The other day a man walks in the store with his broken Bissell carpet cleaner. When i went over to greet him, it turns out he is the father of an old friend from child, what a pleasant surprise we both had. Anyway, his Bissell Carpet Cleaner was not picking up water. We performed an estimate and determined it was pilot error. The customer was not using the machine properly and did not have it assembled properly. We re assembled the Bissell vacuum and now it works as it should.