We had a customer form Highland Park bring in their Miele Marin Vacuum that had poor pu, that they bought somewhere else. They were concerned that we could fix their Miele vacuum cleaner properly. We assured them the we are a fasctory authorized Miele Vacuum cleaner Repair center and that we use only genuine Miele parts. We determined that their wand was defective and was not passing power to the cleaner head, which prevented the brush bar from spinning. We replaced the wand and now a working Miele vacuum cleaner and a NEW happy custoemr for Kritz Vacyuum.