Our l;longtime customers form Highland Park brought in their Dyson vacuum with no pick up and reduced suction. We determined that there were 2 problems; the brush was not spinning and the filters were clogged. After consulting with our customers, they admitted to NEVER cleaning the filters...big no no with bagless vacuums. Filters in bagless vacuums should be cleaned monthly! They approved our estimate and we proceeded to repair their Dyson vacuum. today they have a working Dyson Vacuum cleaner and we have another happy customer in Highland Park