We had a lady bring in her Miele Vacuum with poor pick up. This customer bought her Miele Vacuum from ABT. Kritz Vacuum is a factory authorized Miele service center and this lady preferred to bring her vacuum to Kritz Vacuum because of our outstanding reviews on YELP. We performed a free estimate and presented it to her. She approved the estimate and 2 days later she has a working Miele and we have a new custoemr form Deerfield, IL.