A customer from Wilmette brought their Oreck vacuum cleaner in for repair service. We asked why they choose Kritz Vacuum over their Oreck store in Wilmette and they replied “Have you seen their reviews, when I compared their customer reviews to Kritz Vacuum’s reviews the choice was easy, so can you fix my Oreck?” We answered in the affirmative,”We can fix your Oreck vacuum cleaner & we will fix your Oreck vacuum cleaner” she told us that the Oreck vacuum is not turning on. We performed an estimate and confirmed the Oreck vacuum has no power. We determined the reason the Oreck vacuum is dead is due to a bad plug. We replaced the Oreck vacuum plug and sent her home with a working Oreck vacuum cleaner.