Kritz Vacuum is a factory authorized Miele Dealer & Repair Center. We had a customer bring in their Mielel vacuum cleaner for repair service from Northrook. He stated that his Miele vacuum is dead. We performed and complete estimate and confirmed that the Miele vacuum will not turn on. We determined that the Miele vacuum has no power due to a bad cord. We replaced the cord on the Miele vacuum cleaner and now it works at it should.